Help
Requesting a quote
How do I request a price offer?
On a product page, choose the quantity and press "Add to quote list". When your list is ready, open the quote list in the top bar, add a note if you like and press "Send the list and ask for a quote".
Why can't I see prices?
Prices depend on the product and the quantity and are given in an offer. Prices shown on the site are for information; the binding price is in the offer.
Can I prepare a list without an account?
Yes. Your list is kept in this browser. To send it you need to sign in; when you do, the list moves to your account, and quantities are added up if a product is in both lists.
Account
How do I create an account?
On the sign-up page, enter your first name, last name, e-mail address and a password; the phone number is optional. The verification link we e-mail you is valid for 24 hours; you cannot sign in before verifying your e-mail.
I forgot my password. What do I do?
Use the "Forgot your password?" link on the sign-in page and enter your e-mail address. The link we send is valid for 1 hour; setting a new password signs you out everywhere.
Can BirTek create an account for me?
Yes. When you call us, our sales team can create your account. Set your password with the link we e-mail you (valid for 7 days) and your account is ready.
Offers
Where do I see my offer?
When the offer is ready, it is sent to your e-mail. You can follow your requests and their status under My account › My requests.
How do I answer an offer?
You can accept it, reject it or ask for changes (a revision).
Can I withdraw my request?
Yes, you can withdraw your request before the offer is prepared.
Your question is not here?
Call or e-mail us.
- Phone
- +90 212 809 98 97
- Address
- Akçaburgaz Mahallesi, 3016. Sokak No:13-19AB, 34522 Esenyurt / İstanbul
- Working hours
- Monday–Saturday 09:00–18:00
