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Frequently asked questions about requesting a quote, accounts and offers.

Requesting a quote

  • How do I request a price offer?

    On a product page, choose the quantity and press "Add to quote list". When your list is ready, open the quote list in the top bar, add a note if you like and press "Send the list and ask for a quote".

  • Why can't I see prices?

    Prices depend on the product and the quantity and are given in an offer. Prices shown on the site are for information; the binding price is in the offer.

  • Can I prepare a list without an account?

    Yes. Your list is kept in this browser. To send it you need to sign in; when you do, the list moves to your account, and quantities are added up if a product is in both lists.

Account

  • How do I create an account?

    On the sign-up page, enter your first name, last name, e-mail address and a password; the phone number is optional. The verification link we e-mail you is valid for 24 hours; you cannot sign in before verifying your e-mail.

  • I forgot my password. What do I do?

    Use the "Forgot your password?" link on the sign-in page and enter your e-mail address. The link we send is valid for 1 hour; setting a new password signs you out everywhere.

  • Can BirTek create an account for me?

    Yes. When you call us, our sales team can create your account. Set your password with the link we e-mail you (valid for 7 days) and your account is ready.

Offers

  • Where do I see my offer?

    When the offer is ready, it is sent to your e-mail. You can follow your requests and their status under My account › My requests.

  • How do I answer an offer?

    You can accept it, reject it or ask for changes (a revision).

  • Can I withdraw my request?

    Yes, you can withdraw your request before the offer is prepared.

Your question is not here?

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Address
Akçaburgaz Mahallesi, 3016. Sokak No:13-19AB, 34522 Esenyurt / İstanbul
Working hours
Monday–Saturday 09:00–18:00
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